Privacy Policy

SEWB Platform

Privacy Policy

Last Updated: 17^th March 2026

SEWB (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal and health information.

This Privacy Policy explains how SEWB collects, uses, discloses, stores, and protects your personal information when you use the SEWB mobile application, website, and related digital health services (collectively referred to as the “Platform”).

SEWB handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About SEWB

SEWB is a digital wellbeing platform designed to support individuals in managing their wellbeing through technology-enabled insights and coordinated care support.

The platform may integrate information from sources such as:

• wearable devices
• self-reported wellness information
• lifestyle inputs
• interactions with health professionals and care services

The platform aims to help individuals move toward proactive wellbeing awareness by providing:

• wellness trends and insights
• family support dashboards
• access to health professionals and home care services

SEWB does not provide medical diagnosis or medical advice.

2. Personal Information We Collect

We collect personal information that is reasonably necessary to provide and improve SEWB services.

a. Personal Information

This may include:

• name
• contact details (email, phone number)
• gender
• date of birth
• account login credentials

b. Health and Wellbeing Information

Depending on how you use the platform, we may collect:

• activity and lifestyle information (such as steps, sleep patterns or heart rate where connected)
• wearable device data where you choose to connect a device
• self-reported wellbeing check-ins
• health profile information
• lifestyle and wellness inputs

Under Australian privacy law, health information is classified as sensitive information.
We only collect this information with your consent.

c. Technical Information

When you use the SEWB platform, certain technical data may be collected, including:

• device type and operating system
• IP address
• application usage statistics
• error logs and performance data

This information helps us improve system performance, reliability and security.

3. How We Collect Your Information

We may collect personal information in several ways:

• Directly from you when you register for an account or complete forms within the platform
• From device integrations when you connect a wearable or health data provider
• From health professionals or care services where relevant to service coordination
• Automatically through platform analytics tools used to improve system performance

You can manage or revoke permissions for wearable integrations at any time within the application settings.

4. How We Use Your Information

SEWB may use your personal information for purposes including:

• providing access to the SEWB platform
• generating wellness insights and trends
• enabling service coordination between clients, family members and health professionals
• supporting appointment booking and home care services
• improving platform functionality and user experience
• maintaining security and preventing misuse of the platform
• conducting internal analytics usingde-identified (anonymised) data

SEWB does not sell or share personal or health information for advertising purposes.

5. Integrations With Third-Party Services

The SEWB platform may integrate with trusted third-party services such as wearable device providers.

Where integrations occur:

• data is accessed only with your permission
• you can control or revoke access at any time
• SEWB processes such data according to this Privacy Policy

Third-party providers may also have their own privacy policies.

6. Disclosure of Personal Information

We may disclose personal information when it is reasonably necessary to provide services, including to:

• health professionals or care workers involved in your care
• family members or authorised contacts where you grant permission
• service providers supporting platform operations (such as secure hosting providers)
• regulators or authorities where required by law

SEWB does not disclose identifiable health information to advertisers, insurers, or unrelated commercial organisations.

7. Data Storage and Security

SEWB takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

Security measures may include:

• encryption of data in transit and at rest
• secure cloud infrastructure
• role-based access controls
• system monitoring and security audits

Data may be stored on secure cloud infrastructure located in Australia or other jurisdictions with comparable privacy protections.

If a data breach occurs that is likely to result in serious harm, SEWB will comply with the Notifiable Data Breaches Scheme under Australian law.

8. Data Retention

We retain personal information only for as long as necessary to:

• provide services through the platform.
• comply with legal obligations.
• maintain system integrity and security.

Where possible, information that is no longer required may be de-identified or securely deleted.

9. Access and Correction

You have the right to:

• request access to personal information we hold about you
• request corrections to inaccurate or incomplete information
• withdraw consent for certain data integrations
• delete account on the platform.

Requests can be made by contacting our Privacy Officer.

10. Family Plan

SEWB may offer family or group plans that allow a primary account holder to add additional members.

Where this occurs:

• members may share limited information within the family group
• permissions are controlled by the account owner
• members may manage their own information within their profiles

11. Children’s Privacy

SEWB is not intended for use by individuals under 18 years of age without the consent of a parent or legal guardian.

12. Platform Services and Payments

SEWB may facilitate booking and payment for services provided by health professionals or care workers.

Payment and service conditions are governed by the SEWB Terms and Conditions, which are available within the platform.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available within the SEWB platform and on our website.

Where significant changes are made, we may notify users through the platform.

14. Compliance

SEWB is committed to complying with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• relevant Australian digital health data protection practices

15. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

SEWB Privacy Officer
Email: support@sewb.ai
Address: Clunies Ross Ct, Eight Mile Plains, Brisbane, Queensland, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au